Take photos of the items you want to return and email them to us. Make sure the product tags are attached, or include them separately if they’re not.

You can find examples of how to take these photos on this link

Harness: 2 photos

Collar: 3 photos

Leash: 3 photos

D-ring: 2 photos (front and back)

Additional Details:

Custom Name Patches: If your order includes custom name patches, please note these are made just for you and can’t be returned. If you decide to return a bundle for a refund, we’ll simply deduct the cost of the patches from the refund amount.

Name patches are the same size for S–XL and smaller for XXS–XS. If you need new ones, you can buy them separately here.

Leash & D-ring: Same size for S - XL, thinner for XXS and XS.

Order Number *

Email *

First Name *

Last Name *

Photo Attachments *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Tell us about your request *

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Returns & Exchanges

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