RETURNS INFORMATION

Refunds And Returns Policy

If you are looking to return your order due to wrong colour, wrong size or simply change of mind we are here to help!

If you would like to return your item we are happy to offer a refund provided that:

1. The item is unwashed and in the original condition as purchased.

2. The item is not a gift card or personalised item (custom name patch may not be returned/refunded or exchanged)

3. You return the item within 60 days of your order being delivered. 

To initiate a return or exchange, please use our Return Portal.

If your return is approved, you’ll be emailed a return postage label along with step-by-step packing instructions. Just pack your item securely, attach the label, and drop it off with the specified carrier.

After your return is received and processed, your refund will be issued right away. Your financial institution may take 7–10 business days to post the credit to your original payment method.

Bundles/Kits

If you would like to return any items from a bundle/kit purchase the remaining items you do not return will be calculated at full price to determine your refund amount as the bundle/kit discount is no longer applicable.

If you would like to swap an item for a different size, you may return the item and we will honour the bundle price for your replacement purchase. Please note this is not valid if you opt to purchase a different colour or product.

Custom Name Patches may not be returned/refunded or exchanged as they are a personalised item and cannot be restocked. 

  

 

Faulty/Damaged Items:

If any items you receive are faulty or damaged, please Submit a Return within 7 days of receipt of item to notify us. Please be sure to include details of the fault/damage and if possible a photo of the fault/damage.

After reviewing your request, we will provide you with a return postage label so you can return the item to us.

Please note due to the possibility of our products selling out, we cannot guarantee that we will have the original item/size/colour in stock. If the original item is in stock, we will post you a replacement item. However, if the product is out of stock, we will contact you to discuss whether you would prefer a different item to the same value or a full refund (including original shipping costs).

 

Warranty/Guarantee

We take pride at Dog Friendly Co. in the amount of effort and time put into our products design and production. Our products are made from high quality and durable materials. That being said, they are not indestructible. We guarantee our gear at the time of purchase against material defects and workmanship. If you experience a problem with any of our products, please Submit a Return and include details and a photo of the issue. Any warranty claims must be received within 30 days of purchase, otherwise we are unable to replace any items.

Please ensure that you inspect all items for wear prior to use.

Our warranty/guarantee does not cover normal wear and tear.  Any claims after 60 days may not be valid, as the damage may be considered normal wear and tear.

We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.