Shipping Information

SHIPPING CONDITIONS

All orders will be dispatched within 24-48 hours. All shipping times exclude clearance/customs delays.

Customs and Duties

Please note: we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Dog Friendly Co. is not liable for any customs taxes or duties. If you do refuse to pay the customs fees that are charged and the order is returned to us, any fees that are applicable for the return of the parcel to us will be deducted from the refund of your order (please note original shipping fees cannot be refunded either).

Also note, as a registered business we are unable to ship international orders as a ‘gift’ and all shipments must be declared as ‘merchandise’.

Please direct any shipping related inquiries to: support@dogfriendlyco.com

Claims

If you purchased Checkout+ at checkout, your order is protected against lost, stolen, or damaged packages. Checkout+ is optional add-on at checkout. If you opted in and need assistance, you can file a claim here.